Razer software


Razer Hydra | Razer Support

How do I clean my Razer controller? We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer controller please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer controller. Are there videos of the Razer Hydra in action? Sure! Please go to this site for Hydra videos and information. Can I buy controllers separately? No. The Razer Hydra is only sold as a set of two controllers together with a base station. Can I customize movements and button mapping on the Razer Hydra? Yes you can in the near future. The upcoming release of the Razer Hydra's configuration software will allow you to customize configurations for specific programs to your liking. Can two or more Razer Hydras be connected to the same PC? Only one Razer Hydra can be used on the same PC at a time. Does the Razer Hydra only work on the PC? Yes. The Razer Hydra was developed specifically for the PC. How can I customize the controls within my Hydra to work with other games? Razer will soon have new integrated MCE files. We will be releasing the official files as they become available.  If you would like to try the current beta files or software, please check here  for new updates. How can I get new MCE (Motion Creator Engine) files and the MCE creator for the Razer Hydra? Razer will soon have new integrated MCE files. We will be releasing the official files as they become available.  If you would like to try the current beta files or software, please check here for new updates. How can I get other games to work with the Razer Hydra? Razer will soon have new integrated MCE files. We will be releasing the official files as they become available.  If you would like to try the current beta files or software, please check here  for new updates. How does the Razer Hydra work? The Razer Hydra is powered by Sixense, using an advanced low latency, high precision magnetic motion sensing technology. The Razer Hydra's compact base station computes the exact location and orientation of controllers in your hands, down to a millimeter and degree, for maximum precision. How many players can play with the Razer Hydra simultaneously? One player can use a controller in each hand. For some games, two players will be able to play with one controller each. If I purchased a Razer Hydra standalone but decided later that I'd like to get Portal 2 will I still be able to get the Razer Hydra Portal 2 exclusive levels? Unfortunately, the only way to get the exclusive levels for Portal 2 is to purchase the Razer Hydra Portal 2 bundle. However, if you do purchase Portal 2 and Razer Hydra separately, you will still be able to download the Sixense Motion Pack for Portal 2 from Steam without an additional charge. What are some of the games available that support the Razer Hydra? The Razer Hydra also comes bundled exclusively with Portal 2, sequel to Valve's critically acclaimed Game of the Year. Apart from Portal 2, with the Sixense MotionCreator, the Razer Hydra is also compatible with over 125 popular PC games right out of the box. What is the optimum detection range of the Razer Hydra? Does it require a line of sight to operate? The Razer Hydra is designed to be used in the usual seated environment, where you are in front of your PC. It does not require a line of sight to operate and has an optimum detection range of 2-3 feet radius around the base station. What is the Razer Hydra? The Razer Hydra is the world's first PC gaming-grade, motion-sensing controller for the PC. It lets you immerse yourself directly into games by mirroring your every movement exactly in the game. This allows for a whole new level of interaction within virtual environments. Who are you guys working with to develop the Razer Hydra? The Razer Hydra was developed in collaboration with Sixense Entertainment. Will future games support the Razer Hydra? Downloadable game configurations will be available for future game titles. Moreover, you can configure motion mapping to your own specifications essentially allowing the Razer Hydra and you to play virtually any game. Will objects that emit their own magnetic fields affect the performance of the Razer Hydra? Objects that emit their own magnetic fields, such as some CRT televisions, might have the potential to cause interference between the controllers and the base station. Also, using two  Razer Hydra base units side by side will have an effect on its performance.If you experience jitter while using the Razer Hydra, you might be out of the optimum detection range. Ensure that you are not operating the Razer Hydra within any strong magnetic fields. Will the magnetic field of the Razer Hydra affect objects in its vicinity? The Razer Hydra uses a magnetic field that is 20 times weaker than the Earth's natural magnetic field; thus, allowing it to operate without adversely affecting objects in its surroundings (e.g. credit cards, hard disk drives and speakers). Will there be a wireless version of the Razer Hydra released in future? No plans yet, but we wouldn't rule that out. How can I contact Razer? If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-888-697-2037. How can I modify or disassemble my Razer product? We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit. How do I change the language of Configurator? The language selection is based on the driver version installed on the computer.  There is no option in the Customizer.  To correct this issue, uninstall the software and download the appropriate drivers from here. How do I request or purchase replacement parts for my Razer product? For a complete list of our current spare parts and accessories please click here. If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team here. I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products? From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount. I recently placed an order on the Razer Store and it still shows my order is "In Process".  When will my order ship? We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page. I think my Razer product is defective and would like an RMA/exchange. If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037. I would like information on future Razer products. Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets. My Razer product does not work at startup after a cold start, what should I do? Make sure that USB ports are not in hibernation mode. Please go to your Windows “Device Manager” and click the + sign next to Universal Serial Bus Controllers. Click on any “Root Hub” and select “Properties.” Click the Power Management tab and ensure that “Allow computer to turn off this device to save power” and proceed to do this under each Root Hub.  Also, from the Control Panel and Power Options, select the Hibernation Tab and deselect “Enable hibernate support.” My Razer product does not work correctly with a specific program or game. What should I do? If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue.  Please feel free to contact customer support here to report the issue and see if there are any fixes or workarounds for the issue. One of the features of my Razer Product does not work. If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page. What are some examples of a “Proof of Purchase” to provide when initiating an RMA? A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis. What is the difference between "driver" and "firmware" updates the Razer Support Site? Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change functionality of the product. Where can I find drivers for my Razer product? Please click here to find all the latest drivers. Why does Razer require a proof of purchase? Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements.  Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.  If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.

support.razerzone.com

Razer DeathAdder Chroma | Razer Support

Chroma SDK supported game does not display lighting effects on my Chroma devices. To display the Chroma SDK effects on your Chroma devices, please ensure that you have the latest MS Windows hotfix “Update for Universal C Runtime in Windows” (https://support.microsoft.com/en-gb/kb/2999226) installed. I’m not able to turn on Chroma Apps in Synapse. To display the Chroma SDK effects on your Chroma devices, please ensure that you have the latest MS Windows hotfix “Update for Universal C Runtime in Windows” (https://support.microsoft.com/en-gb/kb/2999226) installed. Since updating to Windows 10 Razer Synapse does not detect my device and show the correct product configurator If you encounter this, please perform Synapse update through Settings >> Check for Updates. If the updates not able to run or Synapse not able to load, please uninstall Synapse and download the latest Synapse Framework from Razer support site. What is Chroma Lighting and where can I find out  more about it? Chroma by Razer represents more than just multicolor, it opens up limitless personalization options.  To find out more about Razer Chroma and Full Spectrum Gaming,  please visit http://www.razerzone.com/chroma . I am unable to manually register my Razer COD DeathAdder warranty, what should I do? Please be sure you are using the product number and serial number printed on the PID label located on the bottom of your mouse. My Razer mouse is out of warranty and is not working. Is there any way it can be repaired? Razer products are designed to work well beyond when the warranty has expired. However, If you feel your mouse is having issues we first suggest trying the mouse on another computer to insure the issue is with the mouse and not something within the computer system. If you have narrowed the issue to the mouse itself there is not really a cost effective repair center that would be able to assist you. Razer does make available some basic external spare parts at http://www.razerzone.com/store/gaming-accessories , but we are unable to supply any internal parts or repair guides.

You can clean the mouse sensor using a Q-Tip lightly coated with rubbing alcohol and then letting the sensor dry for 5 minutes before attempting to use it. It is rare, but a light shot of air from a can of compressed air can sometime free debris that may be causing an issue.

Do you have spare parts available? We do not carry internal parts such as mouse sensors. However we do have certain spare parts available for purchase from the Razerstore: here.   How long is my warranty? Product warranty lengths differ depending on your Razer product. For example, mice have a two year limited warranty, while keyboards have a one year limited warranty. Please see full details for warranty lengths: here.   My mouse cursor is not moving. Please try cleaning the sensor using a Q-Tip lightly coated with rubbing alcohol. Let the sensor dry for 5 minutes and try the mouse again.For mice with surface calibration:If it still doesn’t work, your sensor may have been improperly calibrated when setting up surface calibration. With the mouse plugged in and flat on your mouse mat, hold down the left click, right click, and mouse wheel button for 7 seconds to reset surface calibration. If this does not work, please contact our support team: here.  My MOUSE has stopped tracking. The buttons are working, but the mouse cursor stopped moving. Your mouse may need to have the surface calibration reset. In order to do this, please press and hold the left, middle, and right (M1, scroll wheel, M2) for 5 seconds. After your mouse resets,  you should now be able to reset the surface calibration in Synapse. Are Razer products available in PS/2 versions? Can I use the products with a USB to PS2 adapter? Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS2 adapter. How can I test my Razer Mouse to be sure that the buttons are assigned and working properly? Open the Customizer and assign button 3 to the number 3 on the keyboard, 4 to 4, etc. Open Notepad in Windows and click the corresponding buttons to test if they’ve been binded correctly. If the bindings are not working with a specific game, please contact the game publisher. If it does not work at all, please contact our Customer Support team. How can I contact Razer? If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-888-697-2037. How can I modify or disassemble my Razer product? We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit. How do I request or purchase replacement parts for my Razer product? For a complete list of our current spare parts and accessories please click here. If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team here. I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products? From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount.. I recently placed an order on the Razer Store and it still shows my order is "In Process".  When will my order ship? We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page. I think my Razer product is defective and would like an RMA/exchange. If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037. I would like information on future Razer products. Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets. My Razer peripheral will not work properly when used with a KVM switch. We recommend plugging your Razer product directly into your PC.  KVM switches are known to cause interruptions in communications between devices and PCs.  If your Razer product works when plugged directly into the computer, then it is operating correctly and the issue is most likely due to the KVM switch. My Razer product does not work at startup after a cold start, what should I do? Make sure that USB ports are not in hibernation mode. Please go to your Windows “Device Manager” and click the + sign next to Universal Serial Bus Controllers. Click on any “Root Hub” and select “Properties.” Click the Power Management tab and ensure that “Allow computer to turn off this device to save power” and proceed to do this under each Root Hub.  Also, from the Control Panel and Power Options, select the Hibernation Tab and deselect “Enable hibernate support.” My Razer product does not work correctly with a specific program or game. What should I do? If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue.  Please feel free to contact customer support at http://www.razersupport.com/contact-us/ to report the issue and see if there are any fixes or workarounds for the issue. One of the features of my Razer Product does not work. If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page. What are some examples of a “Proof of Purchase” to provide when initiating an RMA? A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis. What is the difference between "driver" and "firmware" updates the Razer Support Site? Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change functionality of the product. Where can I find drivers for my Razer product? Please click here to find all the latest drivers. Why does Razer require a proof of purchase? Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements.  Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.  If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller. How do I maintain my Razer Mouse for optimum performance? Once a month we recommend you unplug the mouse from the USB port and clean the lens below the mouse with a soft cloth or cotton swab. Use a little warm water but no soap or harsh cleaning agents. To get the ultimate experience in movement and control, we highly recommend a premium mouse surface from Razer. Some surfaces can cause the mouse feet to wear excessively and rapidly. How does Razer measure the  polling rate (ultrapolling)  and response rates of their keyboards and mice? Razer uses digital scopes and USB analyzers connected directly to the motherboard  to obtain real and accurate measurements of polling rates. I cannot find my Razer mouse or keyboard in Windows Device Manager under "Mice and other pointing Devices" Razer mice and keyboards are not typically listed under the "Mice and other pointing Devices" section of the Windows Device Manager. They should be listed under "Human Interface Devices.” I cannot get the On The Fly sensitivity function to work on my Razer mouse. How do I set it? If a button has been assigned to "On-The-Fly Sensitivity," pressing and holding the assigned button down while moving the scroll wheel up or down will produce a bar on the lower right hand corner of your screen allowing you to adjust your sensitivity settings. My mouse cursor is not moving. Please try cleaning the sensor lens with a Q-tip and some rubbing alcohol and let it dry for 5 minutes and try the mouse again. If it still doesn’t work, contact us here or call1-888-697-2037. What are Master Acceleration and Master Sensitivity Control? Master Acceleration lets you assign the same sensitivity for both the X and Y axis. Master Sensitivity Control allows for fine tuning specific X and Y axis sensitivity.. What buttons can I register for Macros on Razer mice? You can set macros to reflect the majority of keyboard keys except the Windows keys and enhanced function keys. Mouse button presses are not programmable to macros. When I use fast-user switching to change between Windows accounts, my configuration of my Razer product is no longer active. This is a general problem with fast-user switching. The configuration of the product is unique and set for the logged in user; once you switch users you will have to re-configure the product. There is no other workaround at this time. Will my Razer USB PC product work on a console (Xbox360, PS3, etc)?  It has USB ports. Our PC USB products are meant for PC use only and we do not support using them on a Playstation 3 or Xbox 360 console.

support.razerzone.com

Razer Kraken 7.1 | Razer Support

Since updating to Windows 10 Razer Synapse does not detect my device and show the correct product configurator If you encounter this, please perform Synapse update through Settings >> Check for Updates. If the updates not able to run or Synapse not able to load, please uninstall Synapse and download the latest Synapse Framework from Razer support site. How do I clean my Razer headset? We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer headset please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer headset.

When cleaning the earpads on your headset, take extra care to not get any liquids inside the earcup and onto the speaker itself, as this may damage your headset.

My Razer headset is out of warranty. Is there any way it can be repaired? Razer products are designed to work well beyond when the warranty has expired. However, If you feel your headset is having issues we first suggest trying the headset on another computer/source to insure the issue is with the headset and not something within the computer system or source. If you have narrowed the issue to the headset itself there is not really a cost effective repair center that would be able to assist you. Razer does make available some basic external spare parts at http://www.razerzone.com/store/gaming-accessories , but we are unable to supply any internal parts or repair guides. Where can I find the serial number on my Kraken Headset? You will find the serial number located under the left ear pad of the headset.   (The side where the microphone is if your version of the Kraken has one).To view the serial number carefully peel back the foam cover of the ear pad.  You will then be able to see the serial number as in this photo. 

The serial number should start with two Alpha characters and be followed by 13  characters.  You can also find the serial number on the bottom panel of the original retail box.

My microphone is not transmitting my voice. Please ensure that the microphone is not muted in your operating system and that the Razer Kraken 7.1 is selected as the default recording device in the Audio Control Panel or in the Software Microphone Options. My headset is not producing sound.

Please ensure the Razer Kraken 7.1 is not muted in your operating system and that the headset is set to be the default playback device in the Audio Control panel or in the Software Audio Options.

I plugged in my headset and I can’t hear surround sound The surround sound feature on the Razer Kraken 7.1 is activated in Synapse 2.0. Please ensure that you have downloaded and installed Synapse 2.0. Are Razer products available in PS/2 versions? Can I use the products with a USB to PS2 adapter? Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS2 adapter. How can I contact Razer? If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-888-697-2037. How can I modify or disassemble my Razer product? We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit. How do I change the language of Configurator? The language selection is based on the driver version installed on the computer.  There is no option in the Customizer.  To correct this issue, uninstall the software and download the appropriate drivers from here. How do I request or purchase replacement parts for my Razer product? For a complete list of our current spare parts and accessories please click here. If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team here. I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products? From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount. I recently placed an order on the Razer Store and it still shows my order is "In Process".  When will my order ship? We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page. I think my Razer product is defective and would like an RMA/exchange. If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037. I would like information on future Razer products. Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets. One of the features of my Razer Product does not work. If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page. What are some examples of a “Proof of Purchase” to provide when initiating an RMA? A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis. Why does Razer require a proof of purchase? Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements.  Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.  If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.

support.razerzone.com

Razer Cortex | Razer Support

How do I use my Razer Cortex: Gamecaster Pro code? To activate your Razer Cortex: Gamecaster Pro license, go to the "GAMECASTER" section on the Razer Cortex client outside of a game. Click on the "green PRO tags" and select the "UPGRADE NOW" option, fill in the twenty(20) character code and start enjoying your premium Razer Cortex: Gamecaster Pro. The Razer Cortex: Gamecaster in-game overlay isn't showing up in-game, what do I need to do?

First, make sure that the game you want to run is included in your library in the Games section. Once in your library, click on the game you want to run and verify that "Enable Gamecaster overlay for this game" is selected.

If the overlay still doesn't appear, go to the In-Game section under Gamecaster in the Razer Cortex client, check that Gamecaster is enabled and that "Show Gamecaster overlay while in-game" is selected.

If you still don't see the overlay, please submit a feedback report.

The in-game UI is reacting to my mouse while I'm playing, how do I stop this? You can lock the in-game overlay by toggling the clickable/non-clickable overlay feature (default hotkey Ctrl + Tab). This will not disable the hotkeys for the remaining features. How can I make the in-game overlay disappear from my screen? You can toggle the display of the overlay using the Show/Hide overlay hotkey (default Ctrl + `). This will not prevent you from starting your stream, recording video, or taking screenshots. My audio/microphone isn't being recorded correctly, how can I solve this?

A common solution for this problem is to make sure that the audio devices selected in Gamecaster match the default audio devices activated in your system's sound settings. In the In-Game tab within Gamecaster on the Razer Cortex client click on the advanced settings icon next to DEVICES. Select the Audio and Microphone devices that are set as default in your system's sound settings. You can access the sound settings by right clicking on the volume control icon on your system tray and selecting either Playback or Recording devices.

If the issue persists, please submit a feedback report.

Is Razer Cortex: Gamecaster Pro bundled with any Razer products?

Yes. By registering a Razer Seirēn, Razer Seirēn Pro or Razer Stargazer for warranty, you will receive a Razer Cortex: Gamecaster Pro 3-month license free-of-charge.

Users of the Razer Ripsaw capture card are able to have lifetime access to Pro features as long as they stream gameplay from the Ripsaw.

How does Razer Cortex: Gamecaster define my settings when they're set to automatic?

The automatic setting optimizes the quality of the video to minimize the effect on your system. By default, automatic setting will record the game using its native resolution on a standard quality at thirty(30) frames-per-second (FPS).

A quick diagnostic helps determine if your system is able to use hardware encoders (such as "Intel QuickSync" and "Nvidia NVEC"). If hardware encoders are not available, software encoders (such as x264 and openh364) will be used. Since software encoders can have an impact on your system's resources, the automatic settings will try to minimize the effect by systematically lowering the quality and resolution of the recording.

The automatic setting prioritizes the quality of the video stream by using the highest possible resolution at the lowest bit rate. By default, automatic setting will stream in 720p at 2300 kbps.

A quick diagnostic on your PC and internet bandwidth determines if your system can handle the additional load of software encoders (such as x264 and openh364). If your system is not able to handle the load of software encoders, hardware encoders (such as "Intel QuickSync" and "Nvidia NVEC") will be used. If hardware encoders are still not enough, the automatic settings will systematically lower the bitrate (and the resolution if necessary) of the stream until your internet bandwidth is able to handle the stream.

How do I get the Boost, FPS, video recording, and screenshot features to work in my game?

From the Cortex main window, click on the Gamecaster tab and enable Gamecaster. You can also take this opportunity to set the hotkeys for screenshots, video recording, and streaming.

For the in-game FPS display, click on the Boost tab and the FPS sub-tab and toggle the Enable FPS button to "On." You can also set the hotkey to toggle the FPS display on and off.

What file formats can I use for my screenshots? Screenshots can be saved in Bitmap (.BMP), JPEG (.JPG), and Portable Network Graphics (.PNG) formats. The default option is .BMP. To change the type of format used, head to the Screenshot section in the Share tab and select the desired format from Picture Type. What video format can I use for my gameplay videos? Razer Cortex records gameplay videos in Moving Picture Experts Group (.MPEG). Can I change the video's resolution? Yes, to keep it simple you can set resolution to Full, 3/4, half or 1/4. The final resolution of the video will be relative to the resolution settings used for your computer's display. Where are my images and videos saved on my system? By default, Razer Cortex stores your screenshots and videos in your "Documents folder" directory. You can change the save locations for both your Videos and Screenshots by clicking on the Save Location box in the Video Capture and Screenshots sections respectively. How do I use Gamecaster feature to stream my games?

Follow these easy steps to get started on your streaming career!

  1. Ensure Gamecaster is enabled under the Gamecaster tab
  2. Login to your streaming service of choice
  3. Verify that the game you would like to stream is on the game list
  4. Launch the game and use the Gamecaster Overlay to start and stop your stream
Can I use my Razer Ripsaw to stream with Gamecaster? Yes! Ensure that your Ripsaw is plugged into the computer you would like to use to stream and that Razer Synapse is fully updated. Under the Gamecaster tab in Cortex, you should see your Razer Ripsaw with an "open viewer" button. This will allow you to preview and stream devices plugged into your Razer Ripsaw capture card by following the above instructions. What services can Gamecaster stream to?

At this time, we support the following streaming services, and are always looking to expand support:

  • Twitch
  • YouTube
  • Azubu
  • Hitbox
  • Douyu
  • Panda.tv
What do I get for upgrading to Gamecaster Pro?

Gamecaster Pro provides the following advantages over the free edition of Gamecaster:

  • No Cortex Gamecaster watermark on streams over 720p
  • 60 frames-per-second video streaming
  • Customizable "BRB" screen
  • Chroma key "Green screen" effect
  • Customizable overlay images
  • In-game Twitch chat for Twitch-based streams
  • On-screen annotations

support.razerzone.com


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